As Tec Plus Ltd goal is to be a partner in the developing
performance process, and thus bring the edge of technology
with premium quality using a highly aggressive
selection and filtering criteria to assure transferring the
latest and the most advanced technology to the IT industry in
Egypt.
As to fit IT industry demand, we announced certified ITIL public
courses
|
Course |
Duration |
Fee |
Exam |
Date |
|
ITIL
Foundation & Essentials based on ITIL v3 |
3 days |
720 € |
270 € |
25-27 Nov 07 |
03-05
Feb 08 |
|
ITIL
Manager in ITSM Service Support |
5 days |
1900 € |
------ |
09-13 Dec 07 |
09-13
Mar 08 |
|
ITIL
Manager in ITSM Service Delivery |
5 days |
1600 € |
------ |
13-17
Jan 08 |
16-20
Mar 08 |
|
Revision one day & two days examinations |
1
day |
280 € |
420 € |
14
Jan 08 |
07
Apr 08 |
|
ITIL
Practitioner in ITSM Release & Control |
3 days |
1000 € |
220 € |
28-30 Nov 07 |
14-16
Apr 08 |
|
ITIL
Practitioner in ITSM Support and Restore |
5 days |
1700 € |
220 € |
20-24
Jan 08 |
28-30
Apr 08 |
|
ITIL
Practitioner in ITSM Problem Management |
3 days |
1000 € |
220 € |
18-20
Feb 08 |
19-21
May 08 |
|
ITIL
Practitioner in ITSM Service Level Management |
3 days |
1000 € |
220 € |
24-26
Mar 08 |
09-11
Jun 08 |
British certified instructors, original materials and with the
examination schedule by the
Information Systems Examination Board (ISEB)
What is (BS15000 / BS 15000) ISO 20000?
BS15000 / BS 15000, now fast tracked as ISO 20000, was
the world's first standard for
IT service management. The standard specifies a set of
inter-related management processes, and is based heavily upon
the ITIL (IT Infrastructure Library) framework.
What is ITIL?
The ITIL (IT Infrastructure Library) forms the basis of the ISO
20000 / BS 15000 standard. It consists of 7
"sets" or "texts":
Managers Set; Service Support; Service Delivery; Software
Support; Networks; Computer Operations; Environmental.
Although the UK Government originally created the ITIL, it was
rapidly adopted across Europe as the standard for best practice
in the provision of IT Service. Although the ITIL covers a
number of areas, its main focus is on IT Service Management (ITSM).
IT Service Management (ITSM) itself is divided into two main
areas, Service Support and Service Delivery. Together, these two
areas consist of the disciplines that are responsible for the
provision and management of effective IT services.
The ITIL Discipline
The major ITIL disciplines, across both areas, are as follows:
§
Configuration Management
§
Problem Management
§
Change Management
§
Help Desk
§
Software Control and Distribution
§
Service Level Management
§
Capacity Management
§
Contingency Planning
§
Availability Management
§
Cost Management for IT Services
