èWhat is ITIL?
The IT Infrastructure Library is the only consistent and comprehensive documentation of best practice for IT Service Management, used by many thousands of organisations around the world.
ITIL is the International Standard for managing IT effectively under ISO20000.
In essence, ITIL is a 'roadmap', a methodology for implementing and managing your IT Services. It sets out major goals and directives for each of 11 different, and specific, disciplines that can keep your processes in complete control. They are...

- Service Desk

- Incident Management

- Problem Management

- Change Management

- Configuration Management

- Release Management

- Service Level Management

- Availability Management

- Capacity Management

- IT Service Continuity Management

- Financial Management for
IT Services

ITIL has a real quality focus, primarily through improvements to the delivery of your IT services.
The quality of service is directly linked to business and IT expectations as well as financial considerations. Every process is integrated with the others so that each one meets its goals. ITIL clearly defines the links between each of the processes, so it takes the guesswork out of determining how they are related. It can also help determine the most cost effective processes.
Today, the OGC describes ITIL as "the world de facto standard for service management" because of its widespread use internationally.

Giles is a Lead Consultant and associate ISEB Accredited ITIL
Trainer.

A highly experienced IT consultant, with in-depth knowledge
of ITIL and Service Management from working with major
corporations implementing best practice.

Having worked largely in Europe Giles has extensive practical
experience in many aspects of IT Service Management having
worked as a Problem, Incident, Configuration and Change
Manager, setting up Service Desks from scratch and supporting most areas of the business.

He is a well-respected lecturer having trained ITIL Foundation, Manager's and Practitioner's examination courses to all management levels and many business sectors. Giles has a 100% pass rate on the Foundation course for this year.

Qualifications
           Ì ITIL Service Management, Managers' Certificate
           Ì ITIL Problem Management, Practitioner
           Ì ITIL Service Management, Foundation
          Ì PRINCE2 Foundation

èWhat we can offer?
      Ì Training
      Ì Implementation
      Ì   Consultancy

For more Info Please, Contact us

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